Posted by Cheryl on 22nd November 2006

Gmail sucks: Part 2

So back to the little fiasco that happened yesterday…

All my email in Gmail is gone.

I have no mail (except for the new emails I received after 9 am yesterday). My mailbox was 5% full and now it’s 0% full. What’s the point of having 2.7GB storage space when it’s all going to be erased without notice anyways?

No this wasn’t some user error seeing as I can’t even access my Gmail account from our “secure network” at work; I watched this all happen from the Gmail widget on my personalized homepage; no, I have no idea who would hate me that much to delete all my email. Strangely enough, my other Gmail account wasn’t affected at all (or any one else’s Gmail account for that matter). And no, I don’t give out my passwords.

And the worst part is that Google doesn’t have a support line. Instead you have to jump through hoops of filling out forms that try to diagnose your problem. And when you DO finally get to a form where you submit your problem, they respond with, Check out these FAQ links and if they still don’t solve your problem, respond to this email with answers to the questions at the bottom. Lovely.

Let’s see if we make any progress today.

UPDATE: all my email just got deleted. AGAIN. Who works at Google and can fix this problem??

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